Head of B2B Business Unit - Tigo Tanzania

To lead the B2B organisation in a Millicom operating company by localising and executing Millicom Africa’s B2B strategy in market. Responsible for driving revenue market share gains through product portfolio innovation, effective sales management and lifetime management. Accountable for improving customer experience and customer relationship management. Responsible for building a strong B2B team and for building strong relationships with key stakeholders in the Africa region and other Tigo operating companies, sharing and adopting best practice as appropriate.

We are looking for solid achievement of top line results through effective commercial execution.

THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency
Key Responsibilities

Innovative commercial leadership
• Responsible for B2B P&L and leadership of B2B organisation (sales, product and operations)
• Partner with other key business functions (Operations, Technology, Finance, Mobile, Mobile Financial Services, Marketing, Consumer Understanding, Legal and Regulatory etc.) to develop a strong understanding of customer needs, analysis of customer behaviour and the competitive environment to appropriately steer strategic focus and operational execution
• Proactively work with B2B team to drive results, manage the development of talent and effectively address underperformance
• Ensure alignment between key business functions in market and at a regional level, developing and executing a clear business plan so that synergies are delivered
• Actively monitor global telecoms market trends and adapt local roadmap as needed
Delivering solid results
• Use of commercial strategy and acumen to create and deliver a detailed and achievable implementation plan, focussing on strategic rather than tactical plays
• Ensures our product portfolio and roadmap best suits decision maker and customer needs across all segments and categories
• Develops a business and organization plan that delivers revenue and profit objectives (short, mid and longer term)
• Manages B2B budget and profitability
• Guarantees we deliver on brand promise in all company products
• Responsible for the validation of customer and competitive landscape research and use of insights in proposition development
• Provides authorisation for business cases, product and process briefs
• Validates Marketing spend, Brand execution and Pricing for the proposition. Authorizes final technology blueprint
• Validates test results, brand consistency and training plan
• Drives excellence in sales and customer experience to deliver superior customer relationship management developing and managing relevant channels in line with business strategy
• Partners with Marketing and Technology on all products launches
• Works with Finance giving visibility of financial impact of commercial actions and forecasting through predictive tools
• Partners with other business units to explore strategic bundling synergies and improve customer lifecycle management
• Tigo Business brand implementation and tracking
• Share and adopt best practices as necessary
• Evaluate, propose and support M&A opportunities as appropriate
Capabilities
• Excellent presentation, communication (written and oral), negotiation and interpersonal skills
• Outstanding team player with positive attitude and the ability to lead multi-disciplinary teams
• Demonstrated strategic capabilities
• Strong analytical, organizational and problem solving skills with ability to interpret and translate data into key learning and product strategy
• Strong executor with a proven ability to drive profitable sales growth.
• Good understanding of financial metrics especially margins, operating income, profitable and working capital
• Ability to identify major concerns from the field and take appropriate actions to correct them.
• Must identify and develop new innovate ways to better service our customers.
• Able to develop individual and team objectives to contribute positively to organizational goals and direction
• Flexible approach – keeping the business’ strategy responsive to market changes
• Financial ability - understands financial implications for the business, makes calculated P&L and budgetary decisions
• Passionate about Technology and the customer. Good understanding of mobile technologies and solutions.
Position Requirements

• University degree, preferably Marketing, Communication, Engineering, Business Administration
• MBA or Masters in other disciplines preferably Marketing
• 5 - 10 years senior B2B and managerial experience preferably in telecommunications, fixed solutions, technology or FMCG business

Knowledge
• Organisational development and Leadership skills
• Excellent presentation, communication and negotiation skills
• Marketing (insights, brand, propositions)
• Knowledge in Finance, Project management, sales and operations
• Product management (B2B mobile and fixed products)
• Proficiency in Excel, Outlook, PowerPoint, and Word

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MFS Engineer - Tigo Tanzania

To ensure smooth MFS operations, in order to maintain high service availability and to achieve the overall company goals to accomplish service availability up to 99.99%
Key Responsibilities

• Responsible for operational routines to maintain a high level of quality and availability of MFS Platforms and products offered by the company to both internal and external customers.

• Responsible for the overall upkeep and management of all existing and future MFS services, Products and their integration to the company operations.


• Responsible for the design, development / customization/ acquisition and implementation of MFS products/systems to be offered to our subscribers or to be used internally.

• Provide first level MFS support and escalate to level 2(need further investigation) problems and report to the team.


• Re-classify problems into level3 (need vendor support) and initiate change request to be approved by team leader and subsequently product vendor /owner.

• Ensure that all MFS nodes, applications, products and associated processes are SOX compliant.


• Peforms daily operations and Maintanance for the current MFS Platforms (USSD GW, DB, MOBIQUITY NODES)

• Undertake system changes and any other projects assigned by the MFS technical manager
Position Requirements

• Bachelor degree in Computer Science/ IT/ Electronics/ Computer engineering or other related degree programme
• Must have atleast a minimum of 2-5 Years’ experience in MFS/VAS area
• MFS or finance business related process knowledge
• Planning and organization skills
• Technical credibility

Employee who want to apply for this position should:
• Inform the Line Manager and HOD
• Must have at least two years work experience within the company
• Send your application together with internal application form dully signed by the respective line manager.
• Do the assessment necessary to show the abilities and knowledge required by the position

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Jobs at Airtel Tanzania

POSITION TITLE: 1	Safety, Health, Environment and Government Relations Officer
REPORTING TO:	Regulatory & Corporate Affairs Director
LOCATION:	HQ, DSM
JOB PURPOSE	Effectively coordinate Airtel Tanzania safety, health and environment management systems and programs and facilitate risk assessments in order to minimize exposure to work place hazards and occupational accidents as well as ensure ambience of the work environment. Develop and maintain strategies and tactics to build and maintain business relationships with the Government and Government Agencies regulators, policy makers and international organizations
KEY ACCOUNTABILITIES:	Prepare SHE guidelines drawn from Airtel Africa SHE policies and global recommendations. Ensure continuous training of SHE Champions across Zones/Regions in Airtel Tanzania and cascade of information to entire Airtel Tanzania employees Carry out periodic SHE drills to all staff across locations to heighten personal and corporate safety awareness Ensure regular supply, supervision and maintenance of fire extinguishers, alarms, detection and suppressions systems Ensure reliability of maintenance contractor Ensure availability regulatory body certification for compliance as required by HS laws and regulations. Carry out incidents report investigation to determine direct and root causes and proffer recommendations to prevent such future occurrence. Facilitate She performance data collation and Ensure Opco and Group reports are prepared and submitted timely as per group reporting guideline/timeframe. To ensure that Monthly and Quarterly reports are submitted to management and significant events are brought to management attention immediately Carry out inspection/audit on the company facilities to ensure that facilities meet and surpass minimum requirements of Government Fire Service Dept with respect to fire and evacuation safety. Provide high level SHE advice on the design, installations and commissioning of new projects to ensure that safety requirements are observed in line with SHE Standards Develop and deploy processes to ensure effective education and training to nominated staff and security operatives companywide to ensure that they gain necessary knowledge in fire safety and occupational safety & health Provide quality advice to management on Safety and health issues/concerns including regulatory compliance. To develop and maintain strategies and tactics to build and maintain close relationships with the Government, regulators, policy makers and international organizations Provide environmental expert advice and useful input to government authorities on the environmental and compliance related queries raised. Preparation of group relationship report, business strategic plan and timely submission to management and group.
Educational Qualifications & Technical Skills	First degree in Engineering or any other related discipline plus relevant professional qualification. Incident/Accident investigation Risk Assessment/Management
Relevant Experience	3 years relevant work experience with a minimum of 1 year core SHE experience A working knowledge of safety management systems is required Experience in work hazards and emergency management
Other requirements	Analytical thinking Ability to investigate methodically and diagnose statistical and performance data Detail consciousness Ability to plan and priorities work schedule Willingness to work long and irregular hours
To apply, please email your CV to: recruitment@tz.airtel.com with Position Title on the email subject line.  The deadline for sending applications is 21st January, 2015

Intern - Operations and Administration at Onfonmedia - Jan 2015

Intern-Operations and Administration
Company Profile
We are a fast growing startup company in Tanzania but with established operations in East African region. Our core business is providing mobile Value Added Services (VAS) in partnership with telecom operators. We are seeking to recruit a dynamic and innovative individuals in the position of Intern-Operations and Administration

Duties and Responsibilities
· General Office administration and operational management under supervision of the Office Administrator
· Assisting with translation of mobile content
· Ensuring the business is always in compliance with various government regulatory requirements
· Updating mobile content category for Soccer news
· Maintain confidentiality of all customer related information
· Maintaining customer experience levels within the quality standards stipulated by the company
· Recording and following up on general queries and complaints by customers
· Anticipating potential needs or problems of customers and resolving the same
· Maintaining a balance between business and customer needs while maintaining confidentiality of information
· Making recommendations of alternate solutions if customer expectations cannot be met in accordance with the relevant escalation procedures

Qualifications & Desired Skills:
· Recent diploma/Advance diploma or Degree graduate in Business Administration, Public Relations, Public Administration, Enterpreneurship, Linguistics, Marketing, Operation Management and related courses
· Those who have just graduated from college or have finished studies and are awaiting graduation will be considered
· Evening Programme students in their last semester/term of study can be considered provided they will be available for the internship every weekday from 8am-5pm
· Must have superior communication skills with fluency in English and Kiswahili (both written and spoken). Should be very good in spoken and written English.
· Strong analytic skills and comfort in using Microsoft office especially Ms Word, Ms Excel, PowerPoint and outlook for emails
· Punctual, regular, and consistent attendance
· Ability to maintain productivity under pressure and to multitask effectively
· Should be able to accurately translate content written in English to Kiswahili and vise versa
· Excellent knowledge of internet research (using Google and other search engines) is an asset
· Ability to learn new concepts very fast
· Should be dynamic and open minded (must be able to think outside the box)

Other requirements
· Must be Tanzanian national currently living in Dar es Salaam
· Should be 26 years of age and below at the time of application
· Related experience (field/volunteer/internship) will count
· Those with very strong academic record/performance have a definite advantage

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and one page application letter indicating why you are the most suitable candidate for the role clearly quoting the job title to info.tz@onfonmedia.com .The deadline for application is Friday 23rd January, 2015.

Applicants are advised to apply early as short listing and interviews will be done on an on-going basis. If you do not hear from us two weeks after the deadline, please consider your application unsuccessful

Electronic Recharge Specialist - TIGO

Electronic Recharge Specialist reports to Distribution Operation Manager. with the purpose of increasing electronic recharge penetration by analyzing, monitoring and implementing sales related activities. Track competitors’ sales activities and prepare sales activity reports for strategic decision making
Key Responsibilities

• Monitoring E-pin sales and targets per Zone and Region to ensure that monthly targets are met.
• Monitoring Airtime Sales Force performance per Zone and ensure their commission are paid on timely manner.
• Prepare and analyze Electronic recharge sales Reports (E-pin, E-pin Pesa, E-pin Packages, etc.) to ensure that trends are recognized and make recommendations on what to be done to improve sales performance.
• Train teams in zones and regions on product knowledge. To ensure that the team is well informed on current and new E-Pin projects and initiatives.
• Monitor and control the performance of Out of stock (OOS) per Zone and Region to ensure availability of electronic recharges in the market.
• Handling and solving electronic recharges issues, in coordination with other stakeholders.
Position Requirements

• Bachelor Degree in Commerce, IT or any other relevant degree is essential.
• At least 3 years work experience in related field
• Strong reasoning and analytical skills
• Strong communications, organizational, decision-making and customer service skills


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Planning Manager Job at Viettel Tanzania

Viettel Tanzania is a Telecommunication Company (member of Viettel Groupfrom Viet Nam) which holds a national Network Facilities (NF) license for fixed line and mobile networks, and is thought to be looking to roll out a third-generation mobile network based on UMTS/W-CDMA technology.

Viettel Tanzania Company invites qualified Tanzanians to fill the PlanningExpert position, working as a Planning Manager. The Planning Manager will report tothe Director of Planning of Viettel Tanzania.

Duties and Responsibilities

Preparation and review of the short, medium and long term plans includingMedium Term Strategic Plan (MTSP), and Annual Plans of the Company.

To prepare projects and other tasks implementation schedules, monitor, andreport to management on progress with reference to agreed time frames.

To coordinate planning-related matters in all regional offices of Viettel TanzaniaCompany.
Update the database for planning operations and bring to the attention ofsupervisory any matters of concern.

To perform any duties as assigned by the planning director.Qualifications and experience

Holder of a bachelor degree in planning, Economics, Informatics and TelecomTechnology, finance or equivalent qualification.

Master’s Degree in similar fields from any recognised higher learning institutionis an added advantage.

Should have a minimum of three years relevant working experience in a similarposition in a reputable institution (experience in a mobile operator company isan added advantage)
Must be a computer literate with special skills in Ms Word, Spread Sheet andAccess applications.

To apply: Send your updated CV to reubenhappiness@gmail.com, cc:vuhuythiem@gmail.com by 15th September, 2014.

For more information, please call +255 684 146511 (0900hrs – 1700hrs)
Viettel Tanzania HQ
P.O. Box 110230
GEPF House,
2nd FloorPlot 37
Ally Hassan Mwinyi Road
Dar es Salaam